Your ticket lives in your account
Not an email that can end up in spam, but a ticket with a number, message history and attachments. We reply in the same place, and a notification arrives in the panel and by email.
Can't get into your account? The fallback channel is support@tuqo.dev.
Open Support
In the panel: avatar menu → Support. No separate mailbox needed: the ticket is tied to your account, so we see your projects and sites right away.
Describe the task
Pick a category, name the project or site, attach screenshots and logs. The ticket gets a number you can refer to.
The reply arrives in your account
A notification in the bell and an email, while the conversation itself lives in the ticket: nothing gets lost in a spam folder or scattered across an email thread.
What you get
Ticket categories
A category helps us see faster what it is about. Pick the closest one; it does not have to be exact.
Bug / error
Something isn't working right
Suggestion
An idea for something missing
Question
How to do something
Billing
Payment, plan, receipt
Complaint
Something upset you
Content report
A violation on someone else's site
Integration
Payment provider, CRM, ERP — integration
Rules and limits
- — Up to 5 open tickets at a time: resolved ones are closed, and a conversation continues in the existing ticket.
- — A message is up to 5000 characters, with up to 5 attachments of up to 10 MB each.
- — If support has replied and you stay silent for three days, the ticket closes automatically with a notification.
- — The conversation is kept for 3 years after the last message, then deleted along with its attachments.
- — No guaranteed response time is set; statutory deadlines for specific claims still apply.
Tuqo support — frequently asked
How do I contact Tuqo support? +
In your account: app.tuqo.dev → avatar menu → Support → New ticket. A ticket is the main channel with the service: it is tied to your account, so we see your projects, sites and payments right away and do not spend time working out who you are.
Why not plain email? +
Emails get lost: they land in spam, come from an address not linked to the account, get scattered across forwards. A ticket in the panel stays whole, with a number and history, and is available to you at any time. support@tuqo.dev still works as a fallback — for example, when signing in is exactly what fails.
How fast does support reply? +
No guaranteed response time is set (section 12 of the Terms of Service); tickets are handled in the order they arrive. Statutory deadlines for specific claims still apply.
What files can I attach? +
Up to 5 files per message, each up to 10 MB: screenshots (PNG, JPEG, GIF, WebP), PDF and text logs. The type is detected from the file contents, not the extension; HTML, SVG and XML are not accepted — paste their text into the message instead.
My ticket closed on its own — why? +
If support has replied and you have not written for three days, the ticket closes automatically and you get a notification. The question is not dismissed: just reply in the closed ticket and it reopens with the whole conversation in place.
How long is the conversation kept? +
Three years from the last message, after which the ticket is deleted along with its attachments. If you delete your account, the ticket is archived: the link to the account is removed, the conversation ends and attachments are destroyed right away. Details are in the Privacy Policy.
How do I report someone else's site on Tuqo? +
Use the Content report category in a ticket, or the Report content page if you have no Tuqo account. We review every report and may suspend serving the site.
Is support available on the Free plan? +
Yes. Tickets are available to every registered user, the Free plan included. Up to 5 tickets can be open at once — that guards against floods of duplicates; it is not a plan limit.
Report someone else's site
If a site hosted on Tuqo breaks the rules, choose the Content report category in a ticket. Without a Tuqo account, file a report on a separate page: Report content.
A question about the service?
Write to support from the panel — the ticket will not get lost, and the reply arrives in the same place.